Ordering
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Payment:
Checkout through Paypal to complete your order. You do not need a Paypal account to pay by credit card with Paypal. Paypal is free, easy, and safe to use and accepts all major credit cards, debit cards, and even processes e-checks and money transfers.
Sorry, we do not accept checks or money orders.
To complete checkout you must agree to our Terms of Service — it is set in place for apothecary purchases.
Shipping:
Black Arts Foundry ships to Canada, the USA, Iceland, the British Isles, and most of Europe. We are unfortunately unable to ship to Africa, Asia, Mexico, South America, and Russia. We ship art prints to Australia and New Zealand, but not apothecary products due to customs restrictions.
Please allow a wait of up to one week for your order to be assembled and shipped. Orders are shipped Monday to Friday (the post office is closed on weekends). There is only one person processing all these orders so sometimes it can take a while — thank you in advance for your patience.
All international orders are shipped by small packet air mail or expedited mail. Shipment can take 4-10 business days to the USA and 6-14 business days to the UK and Europe. Canadian orders are shipped by regular parcel mail and can take 2-3 days to arrive within British Columbia & Alberta and 1-2 weeks to arrive to the rest of the country.
If you want faster shipping, express can be $30-$100 CAD depending on where you live and the weight of your order. You will need to contact us and request express shipping to receive an additional invoice to cover the cost.
Shipping is based on weight and region. We charge the actual cost of the shipping only. There are no packaging or handling fees. Some orders are subject to additional shipping fees depending on the size and weight of the products ordered. If this is the case, you will be invoiced for the additional fees and your order will not be shipped until it is paid.
Back Orders and Out of Stock Items:
The shopping cart does not handle inventory. We try keep on top of which products are out of stock and note it in the listings, but sometimes items sell out without our knowledge. This may mean that some items you purchase may be out of stock and there could be a 1-3 week waiting period for more of that product to be made or more supplies to be ordered as products are crafted artisanally in small batches by one person. If this happens you will be contacted via email to ask for your preferences – a refund or a wait time.
Refunds and Exchanges:
Exchanges may be made for products only before your order is shipped. No exchanges accepted after shipping and receipt of your order. Due to the consumable nature of most of the products, returns are not accepted unless the wrong item was received – if this has happened email right away to work out a speedy resolution.
Once a package leaves our hands, its fate is out of our control. Refunds will not be issued for items damaged by mail couriers as we follow Canada Post’s shipping & packaging standards which ensure your items get there safely. However should the worst happen, parcels are insured so you can file a claim on your own for a refund through your local mail courier by filling out the proper paper work.
